Hansonsoft
退款与取消续订 / Refund & Cancellation
中文
一、取消续订
您可随时通过 Customer Portal 取消自动续订。取消后，在已支付的计费周期结束前软件仍可使用；周期结束后授权停用。详见产品内说明与 用户服务条款。
二、退款
- 绑卡试用期内，若尚未产生成功扣款，取消订阅通常无需退款。
- 已成功扣款的订阅：默认按 Stripe 与适用的消费者保护法处理。一般请先取消续订；若因重复扣款、明显故障导致无法使用等，请邮件 support@hansonsoft.com 并附老板邮箱与收据，经核验后办理。
- 除法律明确规定或因软件严重技术缺陷导致完全无法使用外，已过去的订阅服务周期费用原则上不予退还。按比例退款或例外退款的申请将由 Hansonsoft 酌情审核决断。
- 退款成功后，软件授权将立即停用（本机业务数据仍留在您电脑，不会因退款删除）。请自行备份，详见 服务条款中的数据与备份约定。
三、拒付与争议（Chargeback）
若您对账单有异议，请优先通过 support@hansonsoft.com 与我们沟通解决。若您直接向发卡行发起拒付（Chargeback），我们将暂停您的账户与软件授权，并保留向发卡行提交使用凭证及追偿相关拒付手续费的权利。
四、客服边界
客服不会在电话中口头承诺无法兑现的全额退款；办理退款、改邮、解绑等须按 隐私政策 与内部核验流程核对身份。
五、联系我们
support@hansonsoft.com · 软件内「设置 → 技术支持与法律」
English
1. Cancel renewal
You may cancel auto-renewal at any time via the Customer Portal. After cancellation, access continues until the end of the paid billing period; the license then ends. See in-app notices and the Terms of Service.
2. Refunds
- During a card-on-file trial, if no successful charge has occurred, canceling usually does not require a refund.
- After a successful charge: refunds follow Stripe processes and applicable consumer-protection law. In general, cancel renewal first. For duplicate charges or clear product defects that prevent use, email support@hansonsoft.com with the owner email and receipt; we will process after identity verification.
- Except where required by law or where a severe technical defect makes the Software entirely unusable, fees for subscription periods that have already elapsed are generally non-refundable. Pro-rata or exception refund requests are reviewed and decided at Hansonsoft’s discretion.
- After a successful refund, the software license is disabled immediately. On-device business data remains on your computer and is not deleted by the refund. Please back up your data; see Data & backup in the Terms of Service.
3. Chargebacks & billing disputes
If you dispute a charge, please contact support@hansonsoft.com first so we can try to resolve it. If you initiate a chargeback with your card issuer, we may suspend your account and software license, and we reserve the right to submit evidence of use to the issuer and to recover related chargeback fees.
4. Support boundaries
Support will not orally promise full refunds that cannot be honored by phone. Refunds, email changes, and unbinding require identity checks under the Privacy Policy and our internal verification process.
5. Contact
support@hansonsoft.com · in-app Settings → Support & Legal